Returns & Exchange Policy

RETURNS AND EXCHANGE POLICY

We do not accept returns or exchange unless you receive a faulty product. Please note if you order the wrong item, any adjustments needed, etc, that the return shipping cost of the item(s) will be at the buyer’s expense as well as the shipping cost for KO Baby Shop to ship it back to the buyer. An additional cost will be charged if you need substantial changes, i.e. changing items.

It is the buyer’s responsibility to inspect the product upon receiving to ensure there are no faults. If buyer does not contact KO Baby Shop within 7 days of delivery, it is to be assumed the buyer accepts the product as is and returns and exchanges will not be accepted.

If you ordered the wrong item, or received a faulty product in order to qualify for an exchange or refund, the clothing must have the original tags attached and not be worn, washed, dyed, or altered. If the clothing appears to be worn and/or washed and not in its original/sellable condition you will not qualify for an exchange or refund. 

We process returns within 2 weeks of receiving the package. Please keep tracking info of your returned package.

KO Baby is not responsible for damages that may occur during your wash routine and/or stain treatment. Care instructions are included in our website, and provided within the packaging.

Keep in mind the use of chemical treatments, stain pens, tough scrubbing, etc. may weaken/discolor/damage the fabric and is not considered a manufacturer defect covered under our replacement policy.

All sale items are FINAL.

WHOLESALE INQUIRIES

Please contact us for details.